Venting.
AnimalCare 
Mar 16, 2015 
AnimalCare, NGOs 
0 comments
| Tweet |  |
Allow me this privilege sometimes, please….
It’s not the first time I’m writing this, and yet, applicants keep doing it. I’ll bet it won’t be the last time.
The following is directed to specific applicants and also to gently remind all applicants to please cooperate with us.
1. We will not be able to process applications if the name on the receipt is different from the name of the bank account holder. So, if you MUST use your nickname, for eg, Alex, but your real name is Wong Ah Chong, then at least your receipt must bear the name Alex Wong Ah Chong and not just Alex because there are probably thousands of Alexes in Malaysia. Surely that’s not so hard to understand. It’s not that we don’t want to give you the subsidy, but if you are requesting a subsidy, please extend the courtesy of following our procedures. Our transactions are all audited and we have to go by the book. So, to those “yang makan cili”: Please don’t turn around and say we did not pay you. In the first place, you did not play by the rules. There is a reason why I send every applicant the rules – it’s for you to read, so please…read.**
2. If you use ordinary mail, could you please ensure you put sufficient stamps on it? There have been too many cases where insufficient stamps are used resulting in my friend (whose shop address I “borrowed” so that your mails can be sent there, in case some applicants use Poslaju) having to pay the tax imposed by Pos Malaysia. So, we write to the applicant to inform her that she had used insufficient stamps, there is no apology and no offer to pay us back for the tax. To those “yang makan cili”: I think that is a bit too much. Here you are, getting our subsidy and you don’t even offer to pay us back for the tax we paid because you put insufficient stamps on the envelope? Goodness gracious…really?
A little courtesy, please?
3. And please do not tamper with the receipts:http://myanimalcare.org/2015/02/12/tampered-receipts-will-not-be-accepted/. It is a crime.
4. To those “yang makan cili”: We don’t have a 24-hour service in paying the subsidies. Please do not keep emailing just because you have posted the receipt (by ordinary mail) and have not received our subsidy yet. Please give time for the post office to sort out the letters, for the postman to deliver your letter (hopefully with sufficient stamps), for us to pick up the letter and for me to process the application, compile your photos using picmonkey.com, write the report, do the online transaction, etc. Then, once you have received the subsidy, may we requestyou to extend the courtesy of acknowledging receipt with a simple reply?
5. If you choose to use ordinary mail and if the mail did not reach us or reaches us late, please don’t keep insisting that have posted it or have posted it early.To those “yang makan cili”, you can cry until the cows come home that you have posted it or you have posted it “early enough”, similarly we will also cry untilthe cows come home that we have not received it or that you actually posted it pretty late because the envelope has a postmark on it and yes, I do have a magnifying glass to check. So, unless you use Pos Ekspres (RM3.50) or Poslaju (RM6) where you and we are able to track at pos.com.my, even the cows cannot help us no matter how much both parties cry. Sorry…I did say I’m venting today. And in any case, we have helped so many animals and so many rescuers (most of whom are total strangers), is there any reason we don’t want to help you if you followed our procedures? Doesn’t make sense, does it?
6. Today, I had to write 3 emails back and forth to ask an applicant to please POST the form and receipt. He keeps emailing back to say he has already emailed the scanned copies. I have written the instructions: “Please go to the post office, put stamps and post it, or use Pos Ekspres or Poslaju” in English and Bahasa Malaysia and now, I am getting a friend to translate this into Chinese, because I am not sure if he has understood it yet. This applicant writes excellent English, by the way. So tell me please, aren’t wedoing all we humanly canto help you already?
There was another case a few weeks back where the applicant asked if she could just email the scanned copies of the receipt and form as it’s “too expensive” to post. I said no.
Would anyone be interested to take over my job…for a day?
** The following is copied and pasted to every single applicant in my initial reply to them, together with the form and sample photos. I honestly don’t know how to make it any easier to understand. No need to click anywhere, just….read. Please?
Dana kami adalah daripada sumbangan rakan-rakan. Sila pohon hanya jika anda memerlukan bantuan ini.
??????????????????????????????
F. Original receipt issued in your full name(as per bank account)
Yups, I’m venting today.
Breathe……..
Thank you to all applicants who follow the procedures!
To those who cooperate and are courteous: You’re the best and we love you! *Muacks*!
Source: http://myanimalcare.org/2015/03/16/venting/
| Tweet |
|
Facebook Comments