My Deepest Apologies, The Mistake Is Most Regretted

I was informed this morning by a friend that one of my blog posts in the previous weeks had contained the price of the food (Sunsuper-food) purchased by a certain shelter operator and the name of the shop from which it was purchased was also published. You know how I always cut and paste what is sent to me and the only information I remove are vets’ and clinic names.

Inadvertently, that one blog post had created a lot of unpleasant complaints to the shop owner because other customers went to his shop and complained why he offered a lower price to this shelter operator. When explained that it is his policy that deserving and needy rescuers get a special discount, his customers were not satisfied. They too demanded for the same price.

Sad, isn’t it?

The ever-demanding consumers, always demanding for discounts, without even considering the fact that a business operator is entitled to make profit because it is his livelihood.

Even over here, whenever we purchase dogfood in bulk for Meiji and if I mention the name of the shop, the next thing you know, individuals (who do rescue work) would go to that stop and demand for the same price…for one or two bags! These people don’t seem to realise that we purchase something like 90-100 bags and that is why we get a discount – it is offered to us, I do not demand for discounts. They even have the cheek to say, “Let me ride on that purchase, give me the same price.”

I don’t know what to say about such people. �They are working adults, yet they will demand for the lowest possible price under the pretext of “I’m a rescuer” without any consideration for the shop owner who needs to make a living.

Furthermore, we, as a charitable organisation, have now STOPPED asking for a rescue rate from our former panel vets for medical treatment. We did previously, but now, we don’t anymore. In fact, we don’t even HAVE panel vets anymore. Everybody pays in full – we will subsidise your bill if you are a genuinely needy rescuer.

So, back to today’s story. I was told the shop owner had to face much difficulty because of my blog post.

Gosh, it had not occurred to me that that could happen. How unmindful I had been.

So, I tracked down the shop, got the owner’s name and phone number, and managed to contact him just now.

I apologised unreservedly for my mistake in publishing the email verbatim without realising the repercussions and asked if there was anything else I could do to make amends. There was certainly no intention on my part to cause him such inconveniences.

The owner was perhaps the kindest and most forgiving man I’ve spoken to. He said it was alright and that he had explained his shop’s policies to those who complained. However, they were still unhappy about it.

Lesson learnt – from now on, I had better double-check all emails before publishing them, and remove as much third party personal details as I can.

P.S. So now, if I do not reveal much details about brands, shops, etc., I hope you’ll understand why!

Source: http://myanimalcare.org/2012/02/29/my-deepest-apologies-the-mistake-is-most-regretted/

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AnimalCare

AnimalCare is a registered society that promotes caregiving to street animals and helps in their neutering and medical needs. AnimalCare has a Medical Fund, Food Fund and Education Fund.

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